Terms of Service & Website Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern VH Innovation Ltd’s t.a Recoil Kneepads, relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

  1. Overview

 

  • This website is operated by Recoil Knee Pads. Throughout the site, the terms “we”, “us” and “our” refer to Recoil Knee Pads. Recoil Knee Pads offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

  • By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by all of our terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

 

  • Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

  • Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

 

  • Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

  1. Online store terms

 

  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

 

  • You must not transmit any worms or viruses or any code of a destructive nature.

 

  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

 

  1. General Conditions

 

  • We reserve the right to refuse service to anyone for any reason at any time.

 

  • You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

 

  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

  • The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

  1. Accuracy, completeness and timeliness of information

 

  • We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

  • This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

  1. Modifications to these services and prices

 

  • Prices for our products are subject to change without notice.

 

  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 

 

  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

  1. Products and services

 

  • Sale of products on our website are governed by our terms and conditions of sale policy. Please refer further down the page to view this policy

 

  • Products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

 

  • We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

 

  • We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

  1. Optional Tools

 

  • We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

 

  • You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

  • Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

  • We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

 

  1. Third Party Links

 

  • Certain content, products and services available via our Service may include materials from third-parties.

 

  • Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

                 

  • We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

  1. User comments, feedback and other submissions

 

  • If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 

  • We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

 

 

  • You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

  1. Personal Infromaton

 

  • Your submission of personal information through the store is governed by our Privacy Policy.

 

  1. Errors, inaccuracies and omissions

 

  • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

  • We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

  1. Prohibited Uses

 

  • In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

  1. Disclaimer of warranties, limitation of liability

 

  • We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

 

  • We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

 

 

  • You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

 

  • You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

 

  • In no case shall Recoil Knee Pads, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

  1. Indemnification

 

  • You agree to indemnify, defend and hold harmless Recoil Knee Pads and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

  1. Severability

 

  • In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

  1. Termination

 

  • The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
  • These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
  • If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

  1. Entire Agreement

 

  • The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

 

  • These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

 

 

  • Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

  1. Governing Law

 

  • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the courts of Scotland

 

  1. Changes to Terms of Service

 

  • You can review the most current version of the Terms of Service at any time at this page.

 

  • We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

  1. Contact Information

 

  • Questions about the Terms of Service should be sent to us at sales@recoilkneepads.com.

 

 

 

 

Terms & Conditions of Sale

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to. These terms and conditions apply to customers based in the United Kingdom who are acting as "Consumers" as defined by The Consumer Rights Act 2015 and those who are businesses. If you are in any doubt as to which clauses apply to you, please let us know

Summary of some of your key rights, if you are a Consumer:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:

·        up to 30 days: if your goods are faulty, then you can get a refund;

·        up to six months: if they can't be repaired or replaced, then you're entitled to a full refund, in most cases;

·        up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

 

Please note that, if you are not a Consumer and are ordering goods or services from us in a business capacity a "Business", the above rights do not apply.

Either way, whether you are a Business or a Consumer this contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • We, us or our means VH Innovation Limited t/a Recoil Kneepads ; and
  • You or your means the person using our site to buy goods from us.

If you don't understand any of this contract and want to talk to us about it, please contact us by:

  • e-mail enquiries@recoilkneepads.com, responding during business hours Monday to Friday 09:00 – 16:00
  • telephone (+44) 141 404 0453 during working hours Monday to Friday 09:00-16:00

 

Who are we?

VH Innovation Limited t/a Recoil Kneepads, registered in Scotland under company number: SCC459026

Registered office is at: Unit E1 Rosemount Business Park, 145 Charles Street, Glasgow, G21 2QA

 

 

  • Introduction
    • If you buy goods on our site you agree to be legally bound by this contract.
    • If you are a Consumer, you may only buy goods from our site for non-business reasons.
    • This contract is only available in English. No other languages will apply to this contract.
    • When buying any goods you also agree to be legally bound by our website terms and conditions and Privacy Policy and any documents referred to in them which form part of this contract as though set out in full here. No terms or conditions endorsed on, delivered with, or contained in your order shall form part of the contract except to the extent that we otherwise expressly agree in writing.
  • Information we give you

This clause 2 only applies if you are a Consumer:

  • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
    • click on the ‘key information button’;
    • read the acknowledgement email (see clause 2.1); or
    • contact us using the contact details at the top of this page.
  • The key information we give you by law forms part of this contract (as though it is set out in full here).
  • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  • Your privacy and personal information
    • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our "Privacy Policy", which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
    • Our Privacy Policy is available at https://recoilkneepads.com/pages/terms-conditions-policies
  • Ordering goods from us
    • Below, we set out how a legally binding contract between you and us is made.
    • You can place an order on the site via our dedicated e-commerce portal. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us. Alternatively, we can take your order via telephone by calling (+44) 141 404 0453 during working hours Monday to Friday 09:00-16:00.
    • When you place your order at the end of the online checkout process (e.g. when you click on the 'Pay Now' button) or when we have received your order by telephone, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
    • We may contact you to say that we do not accept your order. This is typically for the following reasons:
      • the goods are unavailable;
      • we cannot authorise your payment;
      • you are not allowed to buy the goods from us;
      • we are not allowed to sell the goods to you;
      • you have ordered too many goods; or
      • there has been a mistake on the pricing or description of the goods.
    • We will only accept your order when we email you to confirm this (the "Confirmation Email"). At this point:
      • a legally binding contract will be in place between you and us; and
      • we will dispatch the goods to you.
    • Right to cancel this contract, if you are a Consumer

This clause 5 only applies if you are a Consumer:

  • You have the right to cancel this contract within 30 days without giving any reason.
  • The cancellation period will expire after 30 days from the day on which we send our Confirmation Email of your order.
  • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

Cancellation form

To VH Innovation Limited, Unit E1 Rosemount Business Park, 145 Charles Street, Glasgow, G21 2QA

enquiries@recoilkneepads.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

 

  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  • If you cancel this contract before your order has been dispatched, we will reimburse to you all payments received from you, including the costs of delivery. If you cancel this contract after your order has been dispatched, upon return of the goods to us, we will reimburse you all payments received from you, excluding postage costs.
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
  • We will make the reimbursement without undue delay, and not later than:
    • 14 days after the day we received back from you any goods supplied; or
    • (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
    • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  • If you have received goods:
    • you shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
    • you will have to bear the direct cost of returning the goods;
    • you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  • Right to cancel this contract, if you are a Business

This clause 6 only applies if you are a Business:

  • You may cancel an order at any time until we have dispatched the goods to you whereupon the price shall be deemed fully earned by us and shall be non refundable, save as otherwise set out herein.
  • Delivery
    • Delivery options available to you will be displayed during the checkout process
    • The estimated date for delivery of the goods shall be set out in the Confirmation Email (see clause 2.3).
    • If something happens which:
      • is outside of our control; and
      • affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the goods.

  • Delivery of the goods will take place when we deliver them to the address that you gave to us.
  • Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
    • let you know;
    • cancel your order; and
    • give you a refund.
  • If nobody is available to take delivery, please contact us using the contact details at the top of this page.
  • You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
  • We may deliver your goods in instalments.
  • Payment
    • We accept electronic funds transfers and credit cards and debit cards as accepted by our website provider – shopify. We do not accept cash or cheques.
    • We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    • All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
      • Verified by Visa;
      • Mastercard®SecureCodeTM; or
      • American Express SafeKey.
    • If your payment is not received by us and you have already received the goods, you:
      • must pay for such goods within 7 days; or
      • must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
    • If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
    • If you are a Consumer, nothing in this clause affects your legal rights to cancel the contract during the 14 day ‘cooling off’ period under Clause 5.
    • The price of the goods:
      • is in pounds sterling (£)(GBP);
      • includes VAT at the applicable rate;
      • includes any packaging costs; and
      • does not include the cost of delivering the goods including any export or import duties of tariffs (if you want delivery options and costs, visit our webpage insert details such as ‘Delivering to you’ before you place your order)
    • Nature of the goods
      • If you are a Consumer, The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
        • are of satisfactory quality;
        • are fit for purpose; and
        • match the description, sample or model.
      • Regardless of whether you are a Consumer or a Business, we must provide you with goods that comply with your legal rights.
      • The packaging of the goods may be different from that shown on the site.
      • While we try to make sure that:
        • all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 10% in such weights, sizes and measurements in the goods; and
        • the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
      • Any goods sold:
        • at discount prices;
        • as remnants; or
        • as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

  • Faulty goods
    • For more detailed information on your rights and what you should expect from us, please contact us using the contact details on our website
    • Please contact us within seven (7) days of the date of delivery of the goods, if you want:
      • us to repair the goods;
      • us to replace the goods;
      • a price reduction; or
      • to reject the goods and get a refund.

In the event that you do not contact us within such period of seven (7) days the goods will be deemed to have been accepted by you. Please note that, nothing in this clause affects your legal rights to cancel the contract during the 14 day ‘cooling off’ period under Clause 5.

  • If you are a Consumer, your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law. If you wish further information on these rights we recommend that you visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06.
  • End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

  • Limit on our responsibility to you, if you are a Consumer

This clause 12 only applies if you are a Consumer:

  • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
    • losses that:
      • were not foreseeable to you and us when the contract was formed; or
      • that were not caused by any breach on our part;
    • business losses; and
    • losses to non-consumers.
  • Limit on our responsibility to you, if you are a Business

This clause 13 only applies if you are a Business:

  • The extent of our liability under or in connection with the contract shall be as set out in this clause 13.
  • Subject to clause 13.4, our total liability shall not exceed the total price that has been paid by you in relation to the Order.
  • We shall not be liable for any consequential, indirect or special losses (whether direct or indirect) including, but not limited to:
    • loss of profit;
    • loss of use;
    • loss of contract;
    • loss of opportunity;
    • loss of savings, discount or rebate (whether actual or anticipated); or
    • harm to reputation or loss of goodwill.
  • Notwithstanding any other provision of the contract, the liability of either you or us shall not be limited in any way in respect of the following:
    • death or personal injury caused by negligence;
    • fraud or fraudulent misrepresentation; or
    • any other losses which cannot be excluded or limited by applicable law.
  • Disputes
    • We will try to resolve any disputes with you quickly and efficiently.
    • If you are unhappy with:
      • the goods;
      • our service to you generally; or
      • any other matter,

please contact us as soon as possible.

  • If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
    • let you know that we cannot settle the dispute with you; and
    • give you certain information required by law about our alternative dispute resolution provider.
  • This contract is governed by the law of Scotland
  • If you are a Business, you and we agree that any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will be dealt with by the Courts of Scotland.
  • If you are a Consumer, you and we agree that if you are resident in a part of the United Kingdom other than Scotland, any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will be dealt with by the Courts of Scotland.
  • Third party rights
    • No one other than a party to this contract has any right to enforce any term of this contract.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Return & Refund Policy

  1. Returns

 

  • Our return policy lasts 30 days. You have the right to cancel this contract within 30 days and receive a refund without giving any reason. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • The cancellation period will expire after 30 days from the day on which we send our Confirmation Email of your order.
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

  1. Returns Process

 

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

Cancellation form

To VH Innovation Limited, Unit E1 Rosemount Business Park, 145 Charles Street, Glasgow, G21 2QA

enquiries@recoilkneepads.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

 

  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  • If you have received goods:
    • you shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
    • you will have to bear the direct cost of returning the goods and are responsible for the return of the goods from you to us; we recommend using a tracked or recorded form of delivery;
    • you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  1. Refunds
    • If you cancel this contract before your order has been dispatched, we will reimburse to you all payments received from you, including the costs of delivery. If you cancel this contract after your order has been dispatched, upon return of the goods to us, we will reimburse you all payments received from you, excluding postage costs.
    • We will make the reimbursement without undue delay, and not later than:
      • 14 days after the day we received back from you any goods supplied; or
      • (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
      • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
  2. Return Address

 

  • To return your product, you should mail your product, with a copy of your purchase receipt, to: Recoil Kneepads, Unit E1 Rosemount Business Park, 145 Charles Street, Glasgow, G21 2QA, United Kingdom
  • If you are shipping an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

 

 

 

 

Recoil Knee Pads Privacy & Cookie Policy

 

  1. Introduction

 

  • This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from recoilkneepads.com (the “Site”).

 

  • Our website uses cookies. By utilizing our site you consent to our use of cookies when you visit our website. If you do not agree to use of cookies please do not use our site.

 

  1. Personal information we collect

 

  • When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

 

  • We collect Device Information using the following technologies:
    • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
    • The Facebook Pixel

 

  • Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

 

  • When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

  1. How we use your personal information

 

  • We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
    • Communicate with you;
    • Screen our orders for potential risk or fraud; and
    • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

  • We use the Device Information we collect to help up improve our targeting online advertising campaigns via social media on platforms such as google and facebook

 

  1. Sharing your personal information

 

  • We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

  • Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

  1. Behavioral Advertising

 

 

  • You can opt out of targeted advertising by using the links below:
    • Facebook: https://www.facebook.com/settings/?tab=ads
    • Google: https://www.google.com/settings/ads/anonymous
    • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
    • Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

  1. Do not track

 

  • Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

  1. Your rights

 

  • If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us by emailing sales@recoilkneepads.com

 

  • Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

  1. Data retention

 

  • When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

  1. Changes

 

  • We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

  1. Contact Us

 

  • For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@recoilkneepads.com or by mail to VH Innovation Ltd, Unit E1 Rosemount Business Park, 145 Charles Street, Glasgow, G21 2QA, United Kingdom